Process Outsourcing

Cloud Stratagem provides Business Process Outsourcing (BPO) so companies can outsource their non-core functions to us. This generally reduces costs and enhances quality, as well as allows companies to improve their areas of core competency.

“Cloud Stratagem communicated with our staff well as they took charge of our Helpdesk and boosted its performance. Our customers are now enjoying higher quality support with shorter wait times.”

-Leigh Monti, VIA Network

PROCESS OUTSOURCING

Business Transformation

Growing a business today requires a focus on core capabilities. This opens the door to outsource many everyday functions. For example, HR recruitment and IT are typically non-core and required by almost every business. Therefore, BPO presents an opportunity for transformation and a concentration on business growth. Essential employees are freed from performing non-essential roles and are able to commit to developing the business’ core areas.

Virtual CIO

Most small businesses do not have the resources to have their own CIO. Cloud Stratagem’s BPO Practice offers the talent and experience of former CIOs to offer Virtual CIO outsourcing. A Virtual CIO can deliver an IT strategy and Roadmap along with vendor management and technology procurement. Thanks to our experience in Cloud services, we are fully capable of providing a migration plan for on-premise technology to the Cloud.

Outsourcing

Cloud Stratagem specialises in BPO recruitment – finding and screening potential candidates to suit our clients’ specific needs. We shortlist the most promising ones based on the skills and personality required. We then present them for review and potential contracting. We also specialise in helpdesk outsourcing – we take on our clients’ employees and integrate them into the Cloud Stratagem support staff. We then offer their services back to our clients at a discounted rate. We do the same for software developers and project managers.

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